No, you can place an order as a guest without creating an account.

If you create an account, you can view your order history, manage your details more easily, and enjoy a faster checkout experience for future orders.

To create an account, click “Log in / Sign up” in the header navigation on desktop, or at the bottom of the menu on mobile, and follow the registration steps.

Click “Log in” and select “Forgot password?”.

You will receive an email with instructions to reset your password.

Once an order has been placed, it can no longer be changed.

If your order has not yet left our warehouse, we may still be able to cancel it.

If you need to make a change, the current order will need to be cancelled and a new order must be placed.

If your order has already been shipped, our standard return and refund policy applies.

If you need help, please contact customer service as soon as possible.

If you have an account, you can view your order status in your order history.

If you placed your order as a guest, you can track it via the Login page using your email address, order ID, and order token from your order confirmation email.

Standard parcel delivery within Germany typically takes 4-6 business days from the time the order is placed.

Shipping costs are calculated based on your order and the selected shipping method. The final cost is displayed during checkout before you complete your purchase.

Once your order has been shipped, you will receive a shipping confirmation email with your DHL tracking number included.

You can use this link to track your shipment and optionally sign up for delivery notifications directly via the DHL portal.

Please check your tracking link first to see the latest delivery status.

If you still need assistance, contact customer service with your order details and we will be happy to help.

We currently deliver within Germany and Austria only.

If you would like delivery in Germany, please switch to the German webshop using the country selector in the header or footer.

We accept credit cards, PayPal, and Apple Pay.

The available payment options are displayed during checkout.

Yes, all prices shown include VAT.

Yes, we offer “buy more, save more” pricing on selected products.

You can find more details on our dedicated information page.

No, there are no minimum order quantities.

Our products are developed for professional users such as chocolatiers, pastry chefs, bakers, and horeca businesses.

Chocolate should be stored in a cool, dry place, ideally between 16-20°C, away from direct sunlight and strong odors.

If your product arrives damaged, please contact our customer support team as soon as possible via email at info.shop@barry-callebaut.com or via the contact form.

Please include your order details and photos so we can support you quickly.

Returns depend on the type of customer and the condition of the product.

• Private customers: Returns and refunds are possible if the product is unopened and has not been damaged due to improper storage or handling.
• Business customers: Returns are limited to cases of damage during shipment (exchange only).

For full details, please refer to our Terms and Conditions of Sale.

You can reach our customer support team via email at info.shop@barry-callebaut.com or through the contact form on our website.