Question 1

How can I contact customer service?

Accepted Answer

You can contact our customer service team via this contact form. Our customer support team will get back to you within 24 hours.

Question 2

What is your return policy?

Accepted Answer

Due to its perishable nature, we do not accept returns of chocolate. If your order was damaged during shipping or if there is an error with the received goods, please get in touch with our customer service

Question 3

Do your products contain allergens?

Accepted Answer

Our products are manufactured in facilities that may also handle nuts, dairy, and other common allergens. Please refer to the product descriptions and ingredient lists for specific allergen information.

Question 4

How can I track my order?

Accepted Answer

Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track your order on the carrier’s website.

Question 5

What should I do if my order hasn’t arrived yet?

Accepted Answer

If your order has not arrived within the estimated delivery time, please contact our customer service team with your order number and tracking information. We will investigate the issue and update you accordingly.

Question 6

How should I store my chocolate products?

Accepted Answer

Chocolate should be stored in a cool, dry place away from direct sunlight and strong odors. The ideal storage temperature is between 16-18°C.

Question 7

Do you ship internationally?

Accepted Answer

For now, we only ship to Germany and Austria. Shipping costs and delivery times will vary based on the destination.

Question 8

What payment methods do you accept?

Accepted Answer

We accept major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment methods. All transactions are processed through a secure payment gateway to ensure your information is protected.

Question 9

What is a Single-Origin Chocolate?

Accepted Answer

Cocoa beans grow in many different places all over the world. Each location produces cocoa with a slightly different flavor. If you are familiar with concept of terroir in wine, you know that climate, soil, and other factors can influence the taste of the products grown there.

Many chocolates are a blend of beans from different regions. The flavor can be adjusted as needed to create a chocolate flavor that is consistent from year to year and crop to crop. Single-Origin chocolates use cocoa beans from just a single location. This means you get the full effect of the flavor influences of that location. Single-Origin Chocolates often have subtle flavor notes that are unique to that region, variety of cocoa, or even the year! This makes them perfect for pairing with special ingredients and creating a unique flavor experience for your customers.

Question 10

How does the subscription service work?

Accepted Answer

Our subscription service allows you to receive your favorite products on a regular basis, delivered straight to your door. Simply choose the products you love, select how often you want them delivered (weekly, bi-weekly, or monthly), and enjoy hassle-free, automatic deliveries.

Question 11

Do you offer bulk purchasing options for businesses?

Accepted Answer

Yes, we offer bulk purchasing options for businesses. Please contact our sales team at webshop_sales_de @ barry-callebaut.com for more information and to discuss your specific needs.

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