Do your products contain allergens?

Our products are manufactured in facilities that may also handle nuts, dairy, and other common allergens. Please refer to the product descriptions and ingredient lists for specific allergen information.

How should I store my chocolate products?

Chocolate should be stored in a cool, dry place away from direct sunlight and strong odors. The ideal storage temperature is between 16-18°C.

What is a Single-Origin Chocolate?

Cocoa beans grow in many different places all over the world. Each location produces cocoa with a slightly different flavor. If you are familiar with concept of terroir in wine, you know that climate, soil, and other factors can influence the taste of the products grown there. Many chocolates are a blend of beans from different regions. The flavor can be adjusted as needed to create a chocolate flavor that is consistent from year to year and crop to crop. Single-Origin chocolates use cocoa beans from just a single location. This means you get the full effect of the flavor influences of that location. Single-Origin Chocolates often have subtle flavor notes that are unique to that region, variety of cocoa, or even the year! This makes them perfect for pairing with special ingredients and creating a unique flavor experience for your customers.

Do your products contain allergens?

Our products are manufactured in facilities that may also handle nuts, dairy, and other common allergens. Please refer to the product descriptions and ingredient lists for specific allergen information.

How should I store my chocolate products?

Chocolate should be stored in a cool, dry place away from direct sunlight and strong odors. The ideal storage temperature is between 16-18°C.

What is a Single-Origin Chocolate?

Cocoa beans grow in many different places all over the world. Each location produces cocoa with a slightly different flavor. If you are familiar with concept of terroir in wine, you know that climate, soil, and other factors can influence the taste of the products grown there. Many chocolates are a blend of beans from different regions. The flavor can be adjusted as needed to create a chocolate flavor that is consistent from year to year and crop to crop. Single-Origin chocolates use cocoa beans from just a single location. This means you get the full effect of the flavor influences of that location. Single-Origin Chocolates often have subtle flavor notes that are unique to that region, variety of cocoa, or even the year! This makes them perfect for pairing with special ingredients and creating a unique flavor experience for your customers.

Do your products contain allergens?

Our products are manufactured in facilities that may also handle nuts, dairy, and other common allergens. Please refer to the product descriptions and ingredient lists for specific allergen information.

How should I store my chocolate products?

Chocolate should be stored in a cool, dry place away from direct sunlight and strong odors. The ideal storage temperature is between 16-18°C.

What is a Single-Origin Chocolate?

Cocoa beans grow in many different places all over the world. Each location produces cocoa with a slightly different flavor. If you are familiar with concept of terroir in wine, you know that climate, soil, and other factors can influence the taste of the products grown there. Many chocolates are a blend of beans from different regions. The flavor can be adjusted as needed to create a chocolate flavor that is consistent from year to year and crop to crop. Single-Origin chocolates use cocoa beans from just a single location. This means you get the full effect of the flavor influences of that location. Single-Origin Chocolates often have subtle flavor notes that are unique to that region, variety of cocoa, or even the year! This makes them perfect for pairing with special ingredients and creating a unique flavor experience for your customers.

FAQ

Frequently Asked Questions

Whether you're looking to understand how our subscription service works, need help managing your account, or have questions about shipping and returns, you'll find all the information you need here. If there's anything we can improve, please let us know.

Service

How can I contact customer service?

You can contact our customer service team via this contact form. Our customer support team will get back to you within 24 hours.

Shipping & Returns

What is your return policy?

Due to its perishable nature, we do not accept returns of chocolate. If your order was damaged during shipping or if there is an error with the received goods, please get in touch with our customer service

How can I track my order?

Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track your order on the carrier’s website.

What should I do if my order hasn’t arrived yet?

If your order has not arrived within the estimated delivery time, please contact our customer service team with your order number and tracking information. We will investigate the issue and update you accordingly.

Do you ship internationally?

For now, we only ship to Germany and Austria. Shipping costs and delivery times will vary based on the destination.

Shop Functions

What payment methods do you accept?

We accept major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment methods. All transactions are processed through a secure payment gateway to ensure your information is protected.

Do you offer bulk purchasing options for businesses?

Yes, we offer bulk purchasing options for businesses. Please contact our sales team at webshop_sales_de @ barry-callebaut.com for more information and to discuss your specific needs.

WE VALUE YOUR FEEDBACK

Do you have any suggestions or have you noticed something that we could improve? Share your thoughts with us at info.shop@barry-callebaut.com and help us serve you better!